Refund window
If you change your mind about a paid Scrumagic plan, you can ask for a refund within 14 days of the purchase date. You do not need to give a reason. This applies to both plans:
- Pro monthly: the 14 days start from your first payment. Later monthly renewals can also be refunded within 14 days of that renewal.
- Pro lifetime: the 14 days start from the day of your one-time payment.
Paddle, not Bepmpro, is the merchant of record for these purchases, so refunds are issued by Paddle to the payment method you used.
How to ask for a refund
- Through Paddle (fastest). Go to paddle.net and find your order using the email address you paid with, or use the link in your Paddle receipt email, then request a refund.
- Or email us. Write to info@scrumagic.com from the email address on your account, and include your receipt or order number if you have it. We will pass your request to Paddle and reply to you.
What happens next
- Refunds are returned to the original payment method. Paddle reviews and approves refunds, and may contact you if it needs more information.
- Once approved, it can take a few days for the money to reach your account, depending on your bank or payment provider.
- Paddle emails you a credit note as a record of the refund.
- When a purchase is refunded in full, the Pro access it paid for ends, and your account returns to the Free plan. Your account and your simulation data are not deleted unless you delete your account.
After the 14 days
Asking after the window has passed is still worth doing. We will consider a refund, or a credit against a later payment, if for example:
- you were charged twice, or charged the wrong amount;
- you were charged after cancelling in time, or for a renewal you did not agree to;
- the payment was not authorised by you; or
- a fault on our side meant you could not use what you paid for.
We may decline a request that we reasonably believe is fraudulent or an abuse of this policy, such as repeatedly buying and refunding the same plan.
Cancelling a subscription
You can cancel Pro monthly at any time. Cancelling stops future renewals and you keep Pro access until the end of the period you have already paid for. Cancelling is separate from asking for a refund: if you also want the latest payment refunded, ask within the 14-day window above. Deleting your Scrumagic account cancels an active subscription straight away, so it stops renewing, but it does not refund anything: if you want a refund, ask for it before you delete your account.
Chargebacks and disputes
Please contact us or Paddle before disputing a payment with your bank or card provider. It is quicker, and we will try to put things right. If a payment is disputed with your bank, Paddle handles the dispute with the card network, and we may restrict your account while it is investigated.
Your legal rights
This policy sits alongside the law where you live. Nothing here limits any refund, cancellation or withdrawal rights you have under applicable consumer law.
Contact
Questions about a refund? Email info@scrumagic.com. See also our Terms of Service and Privacy Policy.
Bepmpro, 3B1-2, Gulberg III, Lahore, Pakistan